Matsu Conseil › Matsu Essentiel
A customer is disputing a delivery, refusing to pay or applying penalties? We go back over the documents, establish the facts and prepare a clear response with you, firm or conciliatory depending on what the file shows.
Useful documents
The ones we use most often. We draw up the list together during the call, based on what you have:
You receive
On delivery, via a secure download link, in the format agreed during the call:
Who is it for? Business owners, sales directors and quality managers who need to respond quickly and accurately to an unhappy customer, without damaging the relationship.
An operational review of the file, not legal advice: if the legal stakes are significant, we work with your lawyer or a lawyer from our network, depending on the subject. Need someone to see things on site? Optional on-site technical visit in the Île-de-France region and the Oise department, €590 excl. VAT per half-day.
How it works
Before you order, we take the time to listen to you. You only pay once the need, the documents and the deliverable are clearly defined.
You fill in the form in a few minutes. Within 24 business hours, a director from our team gets back to you to set up a time slot.
By phone or video call, free of charge: your situation, your need, the documents available and the format of the deliverable. No commitment.
If you decide to order, you receive by email the summary, the payment link for the 30% deposit and a secure upload link for your documents.
Within the stated timeframe, once your file is complete. You pay the 70% balance and receive the report, then we present it to you by video call.
Frequently asked questions
Answers to the questions we are most often asked about this kit.
We tell you so. The best response is then often a measured gesture and visible corrective action: we help you calibrate them.
Yes, as an option: a technical visit in the Île-de-France region and the Oise department (€590 excl. VAT per half-day, €990 excl. VAT per day), with a dated photo report. It is not an official certified report: if you need one, we refer you to a commissaire de justice (French judicial officer).
Because every business is different. In 45 minutes, by phone or video call, a director from our team listens to your situation, checks that the kit truly meets your need, reviews the documents available and agrees with you on the format of the deliverable. If a kit is not right for you, we tell you so. The call is free and without commitment.
Nothing before the call. If you decide to order, we email you a summary of what was agreed and the payment link for the 30% deposit, payable by bank card or bank transfer. The 70% balance is paid on delivery of the report.
Once your order is placed, we email you a secure upload link dedicated to your file. No email attachments. Your documents are used solely for your kit, and we never name our clients.
The amounts paid for the kit are deducted if you go on to the 3-day audit or an engagement within 3 months.
Response to a customer complaint
It all starts with a free 45-minute call, by phone or video call. You only pay afterwards, if you decide to order.