Matsu Conseil › Matsu Essentiel
Non-compliant deliveries, delays, a job half done: we build your claim file, quantify the loss and prepare a factual letter for you to sign.
Useful documents
The ones we use most often. We draw up the list together during the call, based on what you have:
You receive
On delivery, via a secure download link, in the format agreed during the call:
Who is it for? Business owners, buyers and quality or logistics managers who want to obtain redress from a supplier, a subcontractor or a carrier.
An operational review of the file, not legal advice: for a high-stakes formal notice or legal proceedings, we work with your lawyer or a lawyer from our network, depending on the subject. Optional on-site technical visit in the Île-de-France region and the Oise department, €590 excl. VAT per half-day.
How it works
Before you order, we take the time to listen to you. You only pay once the need, the documents and the deliverable are clearly defined.
You fill in the form in a few minutes. Within 24 business hours, a director from our team gets back to you to set up a time slot.
By phone or video call, free of charge: your situation, your need, the documents available and the format of the deliverable. No commitment.
If you decide to order, you receive by email the summary, the payment link for the 30% deposit and a secure upload link for your documents.
Within the stated timeframe, once your file is complete. You pay the 70% balance and receive the report, then we present it to you by video call.
Frequently asked questions
Answers to the questions we are most often asked about this kit.
The deadlines are very short: reservations on delivery, then a reasoned protest within 3 days (excluding public holidays) for transport within France. Send us the file as soon as possible, and see our transport dispute guide.
A free and confidential public service that helps businesses settle a commercial dispute amicably. The file we prepare can also be used to refer your case to it.
Because every business is different. In 45 minutes, by phone or video call, a director from our team listens to your situation, checks that the kit truly meets your need, reviews the documents available and agrees with you on the format of the deliverable. If a kit is not right for you, we tell you so. The call is free and without commitment.
Nothing before the call. If you decide to order, we email you a summary of what was agreed and the payment link for the 30% deposit, payable by bank card or bank transfer. The 70% balance is paid on delivery of the report.
Once your order is placed, we email you a secure upload link dedicated to your file. No email attachments. Your documents are used solely for your kit, and we never name our clients.
The amounts paid for the kit are deducted if you go on to the 3-day audit or an engagement within 3 months.
Claim against a supplier
It all starts with a free 45-minute call, by phone or video call. You only pay afterwards, if you decide to order.